Refund Policy
At Prezr, we are committed to providing top-notch laundry, dry cleaning, and garment care services. To ensure transparency and address any concerns, our refund policy is outlined below
1. Eligibility for Refunds
• Refunds are applicable in cases where:
• The service provided does not meet the agreed standards.
• Damage or loss has occurred to your garments due to negligence on our part.
• A delay in delivery exceeds the committed timeframe without prior notice.
• Refund requests must be submitted within 7 days of receiving your order.
2. Refund Process
• Customers can request a refund by:
• Contacting our customer support team via WhatsApp or email at support@prezr.com.
• Providing proof of the issue, such as photos or receipts.
• Once verified, refunds will be processed to the original mode of payment within 7-10 business days.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
• Damage caused by incorrect information provided by the customer (e.g., fabric care instructions).
• Natural wear and tear or pre-existing garment issues.
• Orders canceled after processing has begun.
4. Liability for Loss or Damage
• In the event of loss or damage, Prezr’s liability is capped at five times the service charge for the affected item.
• Compensation will be provided in the form of service credits or free laundry vouchers.
• No cash refunds will be entertained for liability claims.
5. Adjustments or Re-Service
• In cases where the issue can be rectified, we may offer:
• A free re-service to resolve the issue.
• A credit adjustment for future services.
6. Contact Us
For any concerns regarding refunds or compensation, reach out to us:
📞 8891154111
We value your trust in Prezr and are dedicated to ensuring your satisfaction with every service.